Openreach box broken. 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to your. Openreach box broken

 
 02/04/2023 – We’ve reviewed our build plans and currently we can’t deliver to yourOpenreach box broken How to report a problem

16 per metre, now it is £0. I’m not actually in the office this weekend, if we don’t pick this up sooner we’ll arrange an engineer with you on Monday. These lids cover boxes which generally contain small customer connections. Tall, dark & handsome. There is no law regarding your master. You sound like my wife, she got all uppity when Openreach put a box outside our house. I have used my Openreach modem with both pfSense and Ubiquiti kit, no drama at all. Unfortunately we don't use the Openreach master sockets as they are BT only. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. B - Orange wire. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Post 3 of 20 1,061 Views. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. The following is a new article about the latest OR ONT. NOTE: I only provide help on the forums and NOT via PM. PORT 1: Here you plug in an Ethernet cable that runs to your BT Hub. Is there a way to contact openreach to enquire? Used there post code checker and it. Re: Manhole cover broken for momths. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. If I manually remove and insert the WAN ethernet cable, the internet connection returns. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. BT reported a 3% decline in revenues to £10. Openreach has collected 90 reviews with an average score of 1. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. It is buried, runs under the driveway somewhere. Consumers wanting to know whether or not they are covered by and can receive a superfast broadband connection using BTOpenreach’s ‘up to’ 80Mbps Fibre-to-the-Cabinet technology will, from today, now be given a more useful result after the national UK telecoms operator updates their availability test to include Street Cabinet status. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. By phone 0808 1002440. Don't hold much hope of it being resolved soon. txt) or read online for free. 00 EST. @imogen31. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. Find out who to contact if you have a problem with your phone or broadband,. Leave the ONT powered up is my advice. Same outcome as many others. 07-09-2022 3:00 PM. Pre-existing copper cabling here to local houses is connected via telegraph poles at the back of the houses. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). 2: Seeker. Ask for a different face plate with phone and RJ11 socket as above i. Their responsibility terminates at their box - though it does include any cable from outside running to the box. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. Where possible, provide the location of the damaged line using What3Words, so it's quicker and easier for Openreach. Reply. Use the pictures below to work out which one you have, then follow the instructions. Options. This was cancelled by Openreach”of Openreach in both installation scenarios. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Summary. Openreach is Britain’s digital network business. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Recent recommendations regarding this business are as follows: "Nothing", "Would not recommend", "Be careful where you get new box installed as I've had no internet since I have been. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. 52 Comments. The Marvels faces a significant setback with a massive 79% drop in box office earnings during its second weekend. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. These are: Deddington, Oxfordshire. Router address - 192. As I mentioned above, you should ensure the freeholder is aware . Check all cables are firmly plugged in. Post 3 of 20 1,061 Views. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Connect the Duct 56 to the property and terminate with a 90° preformed Duct Bend 56 on the outside of the property wall. Amount of compensation. We build and maintain the UK’s largest broadband network. , You have placed a new cable across my property to close to the house. Openreach is the company that maintains the former British Telecom Network used for the majority of broadband and phone services. Dust is bad. Back in the day when Openreach used a different type of cable (round not flat) it. THIS IS THE SAME ITEM as fitted to millions of UK homes by BT Openreach. 1) Create a new entry point into the house for the Fibre cable as shown by the RED box at the bottom of the image. They should be plugged into every phone socket you use in your home. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. If. This explains why it was, and still is, known to many as 'BT Openreach'. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. You can't get relocation kits from Openreach though - it's also not *that* expensive to pay them to come and move all the cabling for you if you want it. 9mm core. You can contact the company via their online virtual assistant or by phone. BT is separating from Openreach. Openreach modem dsl light off. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. 16 July 2021. 44 per metre. 10 Sep 2023 07:56 PM. The reason BT Openreach is special is because it took over the BT. This internal box, called an ONT, will be around 13cm x 11cm. We’ve made a lot of. Posted by a Superuser, not a Sky employee. The economics of your example are very unrealistic - given the prices Hyperoptic charge, it is unlikely that they can profitably sustain the cost of several 1G leased lines to the same building. Instead of buying a new modem, I recommend you disable all the features on your current box. Show reporter’s name. First, you need to determine where the Openreach master socket needs to be installed. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. _____ Sky Q 2TB v2 (Q150. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. Meanwhile the Openreach engineer has done the indoor part of the installation (apart from re-purposing the Hub of course) and terminated the fibre in the outside box ready for the incoming cable. £9. 10 Sep 2023 07:56 PM. Missed appointments. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. However you do not need to be a BT customer to be using its network of cables. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. 11 April at 4:13PM in Phones & TV. 8m come September 2021 and then 20m by around 2025-30. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Most broadband providers, with the exception of Virgin. ensure network is correctly handled during demolition. However, the ONT isn't secure - it hangs on two screws to allow easy install / removal. If it is Optical fibre then it would not be affected. BT Openreach issue a special tool and end-protectors for handling it. Back to reading blogs and the above OR link. You will then need to contact Virgin Media since, unlike other providers, Virgin runs its own network, rather than using Openreach. Just to be clear, here are the lights:Re: Question about Openreach laying cables. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. How it all works. Find a hotspot and learn how to connect your devices. The resulting hole is deep, very dangerous to pedestrians who have to walk along the road/verge because there is no pavement. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more slack than usual. I approached the Opeanreach employee at the other house. BT confirmed they have activated the. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Obviously they’ve sacrificed a few little things. “In theory, Openreach. Mar 30, 2023. We aren't due to move in till August but trying to find broadband options. Mar 30, 2023. Unscrew the panel and pull from the wall. Full Fibre (Fibre to the Home): Check your wiring and set-up. BT socket. 5% that fail that concern developers who have to face the flak from angry buyers. PerhapsLater Posts: 1 Newbie. JB21 31x41cm Old style cast iron and concrete 38x80cm JF4 current type 55x100cm JF4 old type 55x100cm JF2/JB26 34x80cm JB22 41x61cm JB23. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. CBTs on the fascia of a building are one thing in high streets where they sit above commercial signage and don't affect the overall look of the structure. •. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. If you want it moved you have to get BT to do it. You can get a DSL modem and connect it to any new router+switch+access point combo like this Archer AX21 with an Ethernet cable. Once that permission is granted, your address might be added to our plans. We're considering alternatives to relocate this away from the main entrance. There is a telegraph pole only a few metres away (on public. I have tried resetting both modem and hub. Or you can find the same information by logging into My BT and clicking on Return equipment . com Password BTThe BT Openreach master socket 5c is an essential piece of equipment for engineers maintain telecommunications equipment. When I went on the trial in my old house, they only had white, which looked ugly. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). Having trouble with broadband or phone in your new-build home? Here are some things you can try. Highlinder Answer. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. Wed 23 Nov 2022 // 12:44 UTC. Following pressure from MPs. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Fuming wall owner Ervin Xhafa, 35, was disgusted with the 4ft. Instructions. C. Check if anything, such as network maintenance, is affecting internet performance by viewing BT Service Status. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. 10/09/12 - 22:29 #1. e. 000. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. The ONT is the small box our engineer installed inside your home when we set up your service. This is where your router will connect. The company confirmed the reinstatement of a dividend to shareholders. New BT customer. (This number is reserved for calls about our network. 'Senior' Openreach engineer assigned; visited once, said nothing he could. Openreach will normally plan and build FTTP in a way that ensures there will be enough lines to cater for expected demand, but there are sometimes cases where. Post 2 of 2. It then feeds into the ONT in the same manner as it exits the MS. Network access provider Openreach has today launched a new consultation on their plans to close 4,600 exchanges across the United Kingdom, which is largely reflective of the inevitable move away from copper-based broadband lines and toward a Fibre-to-the-Premises orientated future. TEL 1: Digital voice customers can use this to plug in a telephone. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. Connect the Duct 56 toNetwork access provider Openreach has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises download speeds – 1. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. 16 per metre, now it is £0. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. Openreach, the UK’s largest wholesale broadband network provider, has announced 12 new locations where it plans to deliver gigabit-capable connectivity to a further. 48 Comments. Wait until light turns solid green. We might be held up over permission from a private landowner, for example. Mk4. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. See moreThe Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains. The grey wire coming out of it goes to the back of the sky router and plugs into the broadband socket on the back of the router. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. Troubleshoot with experts in the Answers forum—and build your own how-to guides to share with the world. neil. iniltous Posts: 642. You might find that it's perfectly adequate. The more bores the larger the duct. I found this out the hard way, early in my engineering career. The BBU is no longer fitted to new installs as it was only there to provide power for. gt94sss2 said: A wayleave is not always necessary as your link to the Openreach page shows. Damaged green cabinets or cabinets with open doors. * All child exchanges served from the same parent, Whiteabbey exchange. 1. Openreach propose to have 5 pilot exchanges, all of which will be ‘child’ exchanges. @Mark20 You will need to contact Sky to report this external fault. Message 3 of 10. Sky sent out an engineer and they texted to say it's fixed. Track your order and delivery. The colour scheme should be marked on the connector so it may. Especially if they aren't all taking 1G service. However until recently anybody who ordered an up to 40-80Mbps capable Fibre-to-the-Cabinet ( FTTC) “ fibre broadband ” service from their ISP was forced to access the service by plugging a separate Openreach VDSL Modem (e. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. You can also identify a split socket looking at the side. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. The rules do differ depending on whether your property is served by the pole in question. Our investigation. Produced by Openreach. Re: Replace grey box outside property. The two trial locations will be in Lancs & Merseyside and Manchester. His test showed that the internet signal is coming in the house so it must have been the box. You can buy a simple form of this in most DIT outlets (B&Q, Wickes etc). CryptoRe: How do I report a fault to Openreach. To report an issue to BT Openreach, call 0800 023 2023 (option 1). The telecommunications services described in this publication are subject to Wed 23 Nov 2022 // 12:44 UTC. Re: Openreach box looks fine but no Internet. Sadly a fair few of Openreach ’s ( BT) green broadband and phone street cabinets in Sheffield (England) are “ often targeted with graffiti . It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. Report post. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Highlinder Answer. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. Posted by a Superuser, not a Sky employee. Currently I connect the Enternet port from the white BT Openreach device, to the WAN port of the USG model 3P and then have configured a PPPoE username and password in the WAN network in my. Fit the Duct 54/56 Swept Tee. The original pilot started on 1st December 2022 and. Damaged green cabinets or cabinets with open doors. ports all consumed or. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. . View. My Landline worked fine but my new Superfast from sky hadn't worked since my activation (Moving from Sky-Essential). 4). Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Attaching something to a drop pole would have. FTTC provides a fibre optic cable from your nearby exchange to your local cabinet. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. Openreach has 536 reviews (average rating 1. The cable has already been placed from manhole to my house a few weeks back. Blinking (any) Fibre home phone line is. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. If this doesn't work check the status of the lights (see below). I had a fault on my line. He didn't even bother getting the Openreach modem out of the box or. There should be four wires inside the wall, each a different color; red, green, black and yellow. The two systems are entirely independent. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. Espoo, Finland – Openreach and Nokia have conducted the UK’s first ever tests of a new ‘Full Fibre’ technology, which could deliver ultra-reliable broadband services that are ten times faster than today’s UK standard deployments. When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. Stop valve boxes; Manhole covers. RM 2MGY6RN – Egham, UK. ago. Loose, cracked or missing manhole covers. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). Well two out of three ain't bad. Property is significant distance from telegraph pole in the street. Some dropwire (notably dropwire 12) has 0. Openreach modem ports. Mar 13, 2023. Use the pictures below to work out which one you have, then follow the instructions. What to do. The first engineer said he had to wait until the weekend to get access to a box in the road. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. Reply. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. Login. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. I also have brown cable whereas my old one was black. Equipment includes (see images above): Wall mounted covers; Broadband cabinets; Tee boxes; Manhole covers. rombic. 09 Mar 2023 01:38 PM. Faceplates after second visit. Some of the already occupied houses have openreach boxes fitted. This seems to give a much tidier finish than the standard "screw ONT to the wall" install that the rest of us get, and also provides some physical protection. 67 Comments. Broadband and wi-fi. Thanks. Turn your broadband equipment off and then on again. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Everything up to and including the Master socket belong to BT. We want to. Download speeds of up to 330Mbps. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. I was expecting an engineer to visit my flat but I. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. 5m along the outside wall of the house (marked with a Black Dashed Line) My main reason for this is there is no electric points anywhere near. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. If I provide tea and hobnobs would they release the cable and re. 12 per metre to £1. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Find out more. @bill888. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. Repair appointment: 07701407771. Thanks for the reply. Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. Yes. Most telecommunications cable has a 0. 6 box using PPOE. e. Asked By: Angel Long Date: created: Dec 03 2022. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. This has caused disruption to services. Its lights should all glow a steady green. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Fix broadband problems in my new home. New service: 07701407770. on ‎17-05-2020 07:50 PM. Country. 2. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. 2Gbps and 1. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. The BT Telephone line passes directly through tree branches to my house. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. If you can, gather as much information as possible including any vehicle registration numbers. Message 6 of 10. You need to start keeping an eye on the following. 2 - Blue wire. PON and LOS (left-hand lights) PON solid green. However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. Updated: 04:30 EST, 13 August 2014. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. Restart your Openreach modem to fix connection problems. Find out more. Drilling. They have a range of colours (white, grey and brown) so as to make the boxes unobtrusive. B. 9 February 2016 at 3:54PM. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. survey and audit Openreach equipment affected by your project, protect them while you’re. Normally, you could call Now on 150 if your line was working, but I expect it isn’t. We'll use the information you provide to report the issue to the necessary maintenance team in your area. For sale lostock hall and surounding areas Preston | Urgently needed openreach socket replacing phones nor working but line is fine box broken its a dual one Internet and phone line box . Their service has stopped working and it is not fully fixed after two full working days. 33 for each calendar day that the service is not repaired. Deep Secret 1. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. We'll kudo your comment to let you know we're acting on it. 17-08-2020 12:21 PM.